Give your security dispatcher a real operating console.
A live dispatch console for Guard communication, Calls for Service and response tracking.
Does this match your operation?
Security companies that already staff their own dispatch or command function and want a dedicated security-operations workflow.
The important capabilities.
Calls for Service
Create and prioritize P1–P4 operational calls, assign responsibility and track each call through resolution.
Live Guard coordination
View working resources and relevant shift context while communicating with Guards.
Coverage watch
Surface late starts and unassigned shifts so the dispatcher can follow the customer’s approved staffing process.
Response timeline
Record acknowledgements, assignments, status changes, messages and follow-up against the same call.
Operations handoff
Keep dispatch activity available to Managers reviewing incidents and completed work.
Connected evidence
Link evidence and reports to the same event when the Evidence capability is enabled.
Intelligence handoff
Move significant incidents into structured profiles/cases so recurring activity can be reviewed after the live response.
From first action to completed record.
Request or exception received
Dispatcher acknowledges and prioritizes
Approved resource is coordinated
Call is resolved and retained in the record
Same customer, sites and records as the rest of PatrolFlow.
Built for private-security coordination rather than public-safety dispatch claims.
Works with the customer’s own Guards, sites, procedures and organization permissions.
Can later be operated by the PatrolFlow Managed Dispatch team without changing the underlying customer records.
What customers usually want to know before a demo.
Can PatrolFlow work with our existing Guards and sites?
Yes. PatrolFlow is designed around the customer’s organization, approved team, sites and operating procedures rather than requiring a new Guard workforce.
Do we have to buy every PatrolFlow capability at once?
No. An organization can start with the workflow it needs most and add connected capabilities later without recreating the same customer, site and shift records.
Will Guards or dispatch staff need administrator access to the website?
No. Guards, Dispatch staff, Operations users and Managed Dispatch centre staff use role-specific PatrolFlow workspaces. Website administration stays with PatrolFlow's platform administrators.
Can this connect with PatrolFlow Managed Dispatch?
Where the workflow is applicable, Managed Dispatch can operate the connected Command and coordination layer while the customer keeps control of its own Guards, contracts and procedures.
Want to see Security Dispatch Software with your real workflow?
Bring one real example of how you run security today. We’ll show you the simplest package or Managed Dispatch scope around it.