Turn an alarm signal into an accountable dispatch response.
Turn compatible alarm events into trackable Dispatch work and Guard response.
Does this match your operation?
Security operations that already have authorized alarm sources and response procedures and want the response workflow connected to Dispatch, Guards and reporting.
The important capabilities.
Signed alarm input
Create a dedicated alarm integration with a one-time API key and organization-scoped event endpoint.
Alarm queue
See received, acknowledged, response-dispatched and closed events in Command or Master Dispatch.
Automatic Calls for Service
Map alarm severity to P1–P4 and automatically create a Dispatch call when the customer configuration requires it.
CCTV verification context
Link an alarm event to a connected camera and open that feed directly from the response card.
Approved Guard response
Assign a Guard or Supervisor already belonging to the customer organization and retain the assignment in Dispatch.
Controlled testing
Generate non-emergency test events inside PatrolFlow before connecting a production alarm source.
From first action to completed record.
Alarm event received
Dispatch acknowledges and reviews context
Approved Guard is assigned / en route
Event and linked Call are resolved and retained
Same customer, sites and records as the rest of PatrolFlow.
Alarm response uses the same Calls for Service and Guard records already used by PatrolFlow Command.
The integration is vendor-neutral at the event layer so compatible systems can connect through a customer/vendor adapter.
PatrolFlow does not present this software as a certified fire-alarm central station or public emergency service.
What customers usually want to know before a demo.
Can PatrolFlow work with our existing Guards and sites?
Yes. PatrolFlow is designed around the customer’s organization, approved team, sites and operating procedures rather than requiring a new Guard workforce.
Do we have to buy every PatrolFlow capability at once?
No. An organization can start with the workflow it needs most and add connected capabilities later without recreating the same customer, site and shift records.
Will Guards or dispatch staff need administrator access to the website?
No. Guards, Dispatch staff, Operations users and Managed Dispatch centre staff use role-specific PatrolFlow workspaces. Website administration stays with PatrolFlow's platform administrators.
Is PatrolFlow a certified fire-alarm central station?
No. PatrolFlow Alarm Response is an operational event and Guard-dispatch workflow for compatible authorized alarm sources. It is not presented as certified fire-alarm central-station monitoring or public emergency dispatch.
Want to see Alarm Response Dispatch Software with your real workflow?
Bring one real example of how you run security today. We’ll show you the simplest package or Managed Dispatch scope around it.