Dispatch operators
Your live command desk — Guard calls, check-ins, Calls for Service and escalation, answered by PatrolFlow people.
MANAGED NETWORK · MEMBERSHIP
A coordinated network of independent security companies.
Membership in the PatrolFlow Managed Network: the full platform, the managed team behind it — Dispatch operators, Scheduling coordinators, Guard support agents, Incident report administrators and an Operations supervisor — and member-to-member coverage through the network, for one monthly amount.
WHAT MEMBERSHIP IS
Independent companies. One operating standard.
Members stay independent companies — their own clients, their own Guards, their own contracts. What they share is a standard: membership is by application, members are reviewed against the network standards, and collaboration between members is permission-scoped, so a company only ever sees what another member has agreed to share.
PatrolFlow’s long-term direction includes a centrally coordinated security service network and qualified managed fulfilment. Each service will be launched only with the appropriate contractual, operational and regulatory readiness.
WHAT MEMBERS RECEIVE
The full platform, and the managed team behind it.
Membership includes the complete PatrolFlow platform — every workspace, every connected workflow — with the managed team below staffing the operation with you:
Scheduling coordinators
Coverage built and maintained — schedules, assignments and uncovered-shift follow-up handled for you.
Guard support agents
A named support contact for your Guards while they are on duty, through the PatrolFlow system.
Incident report administrators
Incident and shift reports reviewed, completed and delivered client-ready without chasing paperwork.
Operations supervisor
One accountable supervisor overseeing quality, exceptions and handovers across your whole operation.
Member-to-member coverage through PatrolFlow Exchange
When a member needs cover — overflow, rapid response, a contract outside its own area — it can offer the work to other members through the network’s internal Exchange: coverage opportunities, verified providers, private communication, matching, bookings and auditable agreements, without posting the work publicly.
NEXUS INTELLIGENCE
Intelligence support, included.
When an incident needs a deeper look, PatrolFlow's investigators can work inside your Nexus — linking repeat people, vehicles and locations across your sites, building cases, and preparing disclosure packages for police or clients. It helps your incidents get solved, not just filed. This visibility is part of the managed service, and it stays yours: switch PatrolFlow's investigator access off at any time in your privacy controls, and every view by our team is logged. Your information is never shared with other companies.
MANAGED BY PATROLFLOW
A standard your clients can see.
Member organisations may show that their operation is Managed by PatrolFlow. It is more than a name: it tells their clients that the operation behind the service — the dispatch desk, the scheduling, the Guard support, the incident administration and the supervision — is run by PatrolFlow, to PatrolFlow’s standard.
For a member’s clients, that mark is an assurance: the service they are buying is backed by a managed operation, held to one standard, not left to chance.
MEMBERSHIP
Membership.
Managed Network membership is CAD $1,500.00 per month for the managed operation described above — the full platform and the managed team, with member-to-member coverage through the network.
Commercial arrangements beyond the base membership are agreed with each member organisation individually and reviewed in full before membership begins.
CLEAR BOUNDARIES
What membership does not include
Membership is not automatic — every member joins by application, against the network standards, with a review before acceptance. Membership does not replace a member’s own licences, insurance or regulatory obligations: members stay responsible for their own compliance, exactly as providers do on PatrolFlow Exchange. And it is not the referral Partner Program — that programme is for introductions; the Managed Network is for operating companies.
APPLY FOR MEMBERSHIP
Tell us about your company.
Membership is by application. Tell us who you are and how your operation runs today, and we will come back to you about fit, standards and next steps.